Refund policy

Returns & Refund Policy

At Whipped Scents, customer satisfaction is important to us. We strive to provide high-quality products and exceptional service.

Returns

Due to the nature of skincare products and for hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, or tampered with.

Refunds, Replacements & Exchanges

Refunds, replacements, or exchanges may be considered if:

• You received the incorrect product.

• Your product arrived damaged or defective.

• Your order was incomplete due to an error on our part.

Reporting an Issue

If you experience any of the above, please contact us within 48 hours of receiving your order. To help us process your request, please include:

• Your order number

• Clear photographs of the product and its packaging

• A brief description of the issue

Requests submitted after 48 hours may not qualify for a refund, replacement, or exchange.

Resolution Process

Once your request has been reviewed and approved, we will arrange the appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

Refund Processing

Approved refunds will be processed using the original payment method. Please allow 3–7 business days for the funds to reflect in your account, depending on your bank or payment provider.